Frequently asked questions from students

How do I access the Smile Bilingual project?

To access the platform, visit the website at, press the “Get Started” button at the upper right-hand corner. Type in the username and password you received beforehand from your teacher.

Where do I find the message that my teacher sent me?

In the students’ area you’ll find the “Inbox” section, where you can see all the messages sent by your teacher.

How can I recover my password?

If you’re a student, and you’ve either lost or forgotten your password, contact your teacher so he or she can send you a new one.

How come I can’t see any podcasts?

As a student, you can only see the podcasts that your teacher has given you access to.

Why can’t I see any videos or grammar exercises?

As a student, you can only see the videos and grammar exercises that your teacher has given you access to.

Why is everything in Spanish?

Everything on the Smile Platform is in English, so if you’re seeing it in Spanish, your browser probably has the automated translation function activated.

How can I participate in the Writing Contest?

Go to the area called “Take Part!” on the Smile Platform. Then click the “Smile Writing” option to send your request to participate in the monthly writing contests.

How can I send videos to Smile Bloggers and Smile Teams?

To send videos you have to contact the Smile Bilingual Project team first.

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